30-Day Trial, Refunds, Payment, Customization, etc.


How does WebsiteEagle Work?
In the packages page, fill in your site name, email address and password and click Create My Website. It's that simple! You get a free 30-day trial so you can try out your new website; we don't even ask you for your credit card info! After your free trial is up, you will have the ability to upgrade to a paid package and provide us with your billing information in your secured account section. Remember, there are no long-term commitments or contracts so if you decide you no longer want your website, simply cancel your account and you will no longer be billed.

How customizable is it?
Completely customizable. Our ultimate goal for WebsiteEagle is for you to be able to create almost any structure, style, or function of a website from within the WebsiteEagle platform. We are well on our way towards meeting this goal too - our layouts and styles give you almost complete control over all aspects of how your pages are displayed to the public.

Are there setup fees? Termination fees? Any hidden fees I should know about?
Absolutely not. We do not charge setup fees, termination fees, or any additional fees. The price you pay is simply the fixed monthly fee based on the package you've chosen plus any optional add-ons or services that you choose.

Do I have to sign a long term contract?
No. WebsiteEagle is a pay-as-you-go service. There are no long term contracts or commitments on your part. You simply pay month-to-month. If you cancel, you’ll be billed for the current month, but you won’t be billed again.

How does your refund policy work?
WebsiteEagle is a month-to-month, pay-as-you-go service so we don’t provide refunds. You are billed every 30 days for the service. You can cancel the service at any time and you won’t be charged again, but you are responsible for any charges already incurred.

How does the 30-day free trial work?
We start you off with a free trial so that you can try out your website for 30 days. We do not collect your billing info until your trial is over and you are ready to switch over to a paying package.

What types of payment do you accept?
Currently we accept Visa, MasterCard, American Express, and Discover. We do not accept PayPal. At this time we only accept payments online so we will not be able to accept a P.O., invoice you, or take an order over the phone.

What browsers and operating systems is my website compatible with?
Your website is fully compatible with Internet Explorer 7.0+, Safari 3.0+, Firefox 1.0+ and Google Chrome.

Do you provide phone support?
We provide unlimited support via email, but we do not provide support over the phone. We believe outstanding customer service is the foundation for every good company and we pride ourselves with the amazing support we provide to each and every one of our customers! You can reach us via email 24/7 and we will make sure to get back to you as soon as possible. We do our best to respond to every email within just a few hours of receiving it. We also make sure one of the company owners or a knowledgeable WebsiteEagle employee answers the email. We do not outsource our support overseas or employ unqualified support staff.

Can I sell products or services on my website?
Yes. You can add a PayPal Shopping Cart to your website so customers can buy multiple products and services from your site with a single payment whenever they want. It's the most cost–effective way to sell a service, accept donations, or sell a small number of products. If you think you might need an online store and are looking for a powerful eCommerce storefront solution, contact us to learn more about our eCommerce Packages.

Can you customize a website for me?
Yes. WebsiteEagle has a team of professional website designers and developers that can create a website for you in accordance with your specifications and branding, giving your business the edge it needs to stand above your competition. We will design and build a professional website completely customized for your business and then show you how to easily maintain it. Submit a support request to learn more about our website customization services and we'll get back to you as quickly as we can.